Terms of Business
BOOKINGS
A booking is only confirmed, once a 25% non-refundable deposit payment has been paid.
Once a deposit payment is received, the wedding date is secure and the client will be sent a booking confirmation.
The balance of a booking is to be paid on, or before, 8 weeks prior to the event date.
If a balance payment is not received 8 weeks prior to the event date, Fine & Dandy reserve the right to cancel a booking.
Once a booking is confirmed, the total value of the booking can not be reduced, however Fine & Dandy do offer the flexibility to swap items up to 8 weeks prior to the event date.
The total value of a booking can be increased, and items can be added to a booking up to 8 weeks prior to the event date.
If items are added to a booking less than 8 weeks prior to the event, a separate booking will be raised and payment for the additional items will be required in full.
If a booking is confirmed within 8 weeks of the event date, payment is required in full.
CANCELLATION POLICY
If for whatever reason the client wishes to cancel a booking, this must be done so in writing via email to charlotte@fineanddandy.events
If for whatever reason the client wishes to postpone a booking, Fine & Dandy require a minimum notice period of 6 months to so. Fine & Dandy will re-schedule the booking if the new date is available. If the notice period is more than 6 months, and the new date is unavailable, the booking will be cancelled, and the 25% deposit will be non-refundable.
Cancellations made more than 6 months prior to the event date, will not incur a cancellation fee, however the 25% deposit payment is non-refundable.
Cancellations made within 8 weeks to 6 months prior to the event date will incur a cancellation fee of 50% of the balance payment, which will be invoiced to the client accordingly.
Cancellations made within 8 weeks of the event date are non-refundable.
COVID-19 CANCELLATION POLICY
If a client’s venue postpones their wedding, Fine & Dandy will happily work with the client and their venue to reschedule their Fine & Dandy booking for a later date, which is available to all parties involved. The postponed date should be within one year of the original booking date.
*** Please note: Fine & Dandy only plan & style one event per day, so it is important to check the date availability before rescheduling the event. ***
If a client cancels their booking, without the venue cancelling their event, or without the government enforcement, the usual cancellation policy will apply.
If a client is forced to cancel their booking due to COVID-19, within 8 weeks of the event, the client will receive a refund of the balance payment, and the 25% deposit will be non-refundable (due to services already received by the client, eg consultations, planning & design work).
Fine & Dandy pride themselves in offering a professional, reliable and flexible service, and be rest assured, Fine & Dandy will not be cancelling any bookings. If it becomes necessary following Government guidelines, Fine & Dandy will postpone bookings to an available date, which is available to the client & their venue. This option is valid for one year following on from the original booking date.
Fine & Dandy advise all clients affected by COVID-19 to also refer back to their wedding insurance policy.
COVID-19 RISK ASSESSMENT
Fine & Dandy employees are advised of the importance of social distancing in the workplace, and are asked to keep a minimum gap of 1m between other employees, clients, and the general public.
The Fine & Dandy team are advised to regularly wash their hands for a minimum of 20 seconds, and sanitise their hands before, during and after work. This includes studio consultations, and on the day styling at venues.
All product will be thoroughly sanitised and cleaned before and after all events.
Any product which has been handled during consultations, will be sanitised before the following consultation commences.
The Fine & Dandy team will wear face masks and gloves during on the day styling at venues.
Any member of the Fine & Dandy team, who shows symptoms of COVID, including a continuous cough or high temperature, will be sent home, and advised to follow the stay at home guidance.
If any household member of a Fine & Dandy employee shows symptoms of COVID, including a continuous cough or high temperature, the employee will be sent home, and advised to follow the stay at home guidance.
DAMAGED / LOST GOODS
Items remain the responsibility of the client for the duration of the hire period.
Any items which are lost or damaged during the hire period, will be charged to the client at the cost of the replacement product.
Venues, wedding planners and other suppliers, are exempt from the responsibility of Fine & Dandy’s damaged or lost goods. The hirer shall be solely responsible.
DELIVERY & COLLECTION
There is a standard delivery and collection charge of £50, for all venues is within 20 miles of the Fine & Dandy studio (NG4 3AA).
For venues which are further than 20 miles from the Fine & Dandy studio, the extra mileage for each round trip (delivery and collection) is charged at 50p per mile, which will be itemised on the booking.
Delivery is on the morning of the event date, unless stated otherwise on the booking.
Collection is on the morning after the event date, unless stated otherwise.
At peak times, it might be necessary for collections to take place on the evening of the event, after the event has finished.
INSURANCE
Fine & Dandy have full public liability insurance, and will happily share a copy of the certificate with the client and their venue, upon request.
Fine & Dandy strongly advise the client to take out wedding insurance.
LIABILITIES
Caution should be exercised in the use of REAL CANDLES. Fine & Dandy shall not be liable for any damage, injury or loss, as the result of using real candles with the hired goods. This includes the use of real candles which are purchased through Fine & Dandy.
Permission should be sought from the venue, via the client, for the use of real candles prior to the event.
The client and venue are responsible for the extinguish of any real candles, either during the event, or after the event has finished.
Fine & Dandy recommend the use of flameless LED candles, which can be hired through Fine & Dandy.
Real candles are not to be used to line the wedding aisle, unless agreed otherwise.
The suitability of all hired product (including backdrops, illuminations, installations, glassware, table décor, candles & chair dressing) should be approved by the venue, via the client, prior to the event.
Fine & Dandy shall NOT be liable for any injury, as the result of hiring any product which is made of glass.
MINIMUM SPEND
Fine & Dandy has a minimum spend of £500 (which excludes stationery which is designed prior to the event, such as wedding invitations, which will be confirmed on a separate booking).
ON THE DAY STYLING
Fine & Dandy’s on the day styling, does not include the styling of other suppliers product, such as flowers, stationery and décor.
The styling of the client’s own product is permitted, within the styling of the hired product, and should be discussed with Fine & Dandy prior to the event.
On the day styling is included in all bookings, and the exact amount of on the day styling time should be confirmed at the time of booking.
Additional styling time can be purchased at a cost of £50 per hour, per stylist, which should be agreed and paid for prior to the event.
OWNERSHIP
All hire goods remain the property of Fine & Dandy, unless stated otherwise on the booking.
PAYMENT
All payments should be paid by bank transfer quoting the client’s name and invoice number as the reference.
SECURITY DEPOSIT
On larger bookings, or bookings of product which is of high value, a security deposit of 50% of the total booking will be required, 8 weeks prior to the event. The security deposit is refunded to the client within 7 days of the event, in exchange for the safe return of the product.
WARRANTIES
Fine & Dandy reserve the right to substitute an item for a suitable alternative item, if a booked item is either damaged or lost prior to the event. Any necessary substitutions will be communicated prior to the event. The client can swap the substituted item if it is not liked, prior to the event.
Fine & Dandy ltd
Registered in England
Company Registration Number: 11048834
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Registered Office:
30 Chelwood Drive, Mapperley, Nottingham, Nottinghamshire, NG3 6FG